Shipping Time: DP's vs. PP

**TheIronMaster** · 06-30-2012, 04:48 PM

Anyone know the shipping time for Palumbo? I got my sample from PP and it got here ASAP, but ordered the 100ml from DP as it was $10 cheaper. I'm concerned about slow shipping time from him though. Anyone know the ETA with his site?

**TheIronMaster** · 07-03-2012, 10:02 AM

Originally Posted by TheIronMaster

Anyone know the shipping time for Palumbo? I got my sample from PP and it got here ASAP, but ordered the 100ml from DP as it was $10 cheaper. I'm concerned about slow shipping time from him though. Anyone know the ETA with his site?

So I finally got an email back from DP in response to my question about shipping/tracking. Here is what the email included:

Dave Palumbo

Owner: _www.rxmuscle.com_ (http://www.rxmuscle.com/)
Personal Website:_www.dave palumbo.com_ (http://www.davepalumbo.com/)
Ownen: speciesnutrition.com

Very informative LOL... Meanwhile I got tracking from PP the next day on my order. So to me, the customer service is worth the extra $10.

**The Big Sexy** · 07-03-2012, 10:11 AM

Originally Posted by TheIronMaster

So I finally got an email back from DP in response to my question about shipping/tracking. Here is what the email included:

Very informative LOL... Meanwhile I got tracking from PP the next day on my order. So to me, the customer service is worth the extra $10.

Here was the reply I got from Dave's website...

Big Sexy,

HEY BRO! Long time no see man! Wow, you came to my website? Hey how many can I get you and can I offer you a discount? Shipping? PSH... for a valuable member of the board like you and one of the sexiest men I've ever seen (mild homo) I will take it down to the PO today and express it out!

DO you think we can get you on HMR? I know, I know... we've asked you like 13x now and Jeff even said you could use the top bunk in his room (he will be on the bottom) - maybe we could make the entire show about you? hehe well, let me know!

I'm off now to get that out to you... you know what, don't even bother paying!

---

I think Dave has some pretty good customer service skills if you ask me.

**Bryan Hildebrand** · 07-03-2012, 12:09 PM

I know dave had some grocery cart issues on his site last week. I will forward this and have them look into it.

**TheIronMaster** · 07-03-2012, 01:20 PM

Originally Posted by Bryan Hildebrand

I know dave had some grocery cart issues on his site last week. I will forward this and have them look into it.

Thanks. Tell him I want a response like Big Sexy got...

**Big J1** · 07-03-2012, 02:15 PM

Originally Posted by TheIronMaster

Thanks. Tell him I want a response like Big Sexy got...

While I certainly cannot tell you that you are as wonderful and fabulous as the Big Sexy, I can say that ultimately I am responsible for all orders shipped out from speciesnutrition.com and dave palumbo.com. Please email me directly to Joel Goldberg joelgold1956@yahoo.com and I will track the package for you that you purchased. include the date purchased...I hope this will help you....actually i hope you got the product already..lol

Big J1

**TheIronMaster** · 07-03-2012, 02:24 PM

Originally Posted by Big J1

While I certainly cannot tell you that you are as wonderful and fabulous as the Big Sexy, I can say that ultimately I am responsible for all orders shipped out from speciesnutrition.com and dave palumbo.com. Please email me directly to Joel Goldberg joelgold1956@yahoo.com and I will track the package for you that you purchased. include the date purchased...I hope this will help you....actually i hope you got the product already..lol

Big J1

Thanks Joel. I emailed you the order number. I'm not unhappy, I was just curious about shipping times and couldn't find an answer anywhere. The other site is very upfront about shipping times and emails you a tracking number. I ordered the 100ml from you and the 50ml from them

**TheIronMaster** · 07-03-2012, 04:35 PM

Seems my order got shipped today, likely as a result of my inquiry. So just for comparison, order from PP shipped next day and order from DP shipped 6 days later after inquiry. To me, it's worth the extra $10 for fast, reliable shipping. Not trying to be negative towards DP's site but just giving an honest review.

**joebig** · 07-06-2012, 02:33 PM

Dave replies to emails very fast but he takes FOREVER to send stuff out. Everything I have ever ordered took week and half to arrive. I placed an order for the raw cacao bars and after almost 2 weeks of not receiving it, I emailed him and Nicole from the shipping dept decided to inform me it was out of stock and he was waiting on new shipment. I wish I would have known sooner. That is poor customer service on their part. Then she asked if I wanted to wait or get a refund, saying the bars will be in on a tuesday and she can send em out asap. Well I was leaving to go out of town saturday morning so I really needed them by friday. The city I live in is over 100 degrees every day and the bars could melt if left in my mailbox for 5 days as I was on vacation. Never Nicole never emailed me back saying if they received the bars and if they got shipped. They did not arrive before I left to go out of town and when I get back, there they were sitting in my mailbox COMPLETELY melted to crap. I put them in the fridge to get them to solidify again but they were all messed up. I was very upset how poorly the entire transaction went. I will not be ordering again.

**TheIronMaster** · 07-06-2012, 02:37 PM

I would be happy if there was just information listed on the website about the shipment time. I live in a rural area and have to order just about anything that you can't buy at wal-mart. I like to know when to expect products I've ordered. That way it eliminates false expectations. It also helps me to choose which merchant to go with.

As for DP, once I complained I got a fast turnaround. I just don't like to complain. I expect good customer service without it.